Reference

What Governs Your Account on 500toto

These legal terms set out the rules that apply when you use 500toto, including how your account is managed, how your data is handled, and what conditions cover transactions made through DANA, OVO, or GoPay.

Account & Wallet TermsPrivacy and Data PolicyDANA, OVO, GoPay ConditionsIndonesia Eligibility RulesCookie and Tracking Policy
500toto What Governs Your Account on 500toto
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, data requests, or payment disputes, our support team handles legal enquiries directly. Quote your account ID and the specific policy area when you write in — it speeds up the response significantly. We do not handle legal queries through social media channels.

Live Chat Reach our support team via live chat inside your account dashboard. For policy queries, include your account ID and the specific section you need clarified.
Email Support Send legal and data enquiries to our dedicated support email. Responses cover account terms, cookie policy, data requests and wallet transaction disputes.
Account Help Centre Your account panel includes a help section with policy documents and a form to submit data access or deletion requests directly to our team.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account and payment data with a clear process behind each step. Here is what that looks like in practice across the four areas that matter most to you.

Data Handling We collect only what is needed to run your account — your registered email, wallet details for DANA, OVO or GoPay, and session activity. We do not sell this data to third parties.
Cookie Policy Session cookies keep you logged in; analytics cookies help us understand which parts of the lobby are used most. You can adjust cookie preferences through your browser settings at any time.
Account Security Each login requires OTP verification to your registered number. If you suspect unauthorised access, contact support immediately — we can suspend your account within minutes while we investigate.
Data Retention and Requests Transaction records and account data are kept for the period required by applicable law. To request a copy of your data or ask for deletion, submit a request through the account help centre with your account ID.

Legal FAQ for 500toto Accounts

These are the questions we receive most often about legal terms, account rights and data on 500toto. Each answer reflects how our policies actually work — not a general policy template.

These terms apply to anyone who opens an account on 500toto. Access is only available where local law in Indonesia permits it, and your account is subject to the conditions in effect at the time you register.

Submit a data access request through the account help centre. Include your account ID and registered email. We process these requests in line with applicable data law and will confirm receipt by email.

Closing your account does not automatically erase all records. Transaction data linked to DANA, OVO, or GoPay deposits is retained for the legally required period, after which it is deleted from active systems.

Yes. Contact support via live chat with your transaction reference number and the wallet used. We will trace the record on our end and liaise with the payment process if needed to resolve the dispute.

We notify registered accounts by email before any material change takes effect. We do not apply updated terms retroactively — changes apply only to activity after the stated effective date.

Session cookies are required for basic account access and login security. Analytics cookies are optional and can be declined through your browser settings without affecting your ability to use the lobby.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.